In a saturated retail landscape, acquiring new customers is essential, but retaining them is the holy grail of success. While it is alluring to win new customers, maintaining a customer not only costs about 5-25X times less but also leads to a higher ROI.
But what are the most effective ways of enhancing customer retention across the customer journey?
Jin our experts from dotdigital, Fresh Relevance, and Styla for a jam-packed discussion on their insider-tips to improve the customer experience and thereby optimize customer retention significantly.
In this webinar, you’ll find out:
- Specific examples of customer retention strategies in action
- How to combine content and data to drive loyalty and acquisition
- Our expert’s insider-tips to improve your customer experience in a few simple steps